Returns and Refunds
CONDITIONS OF RETURN
If you are dissatisfied with any of the items you purchased on our website for any reason, we allow free returns within 14 days of delivery or collection.
Please check that the items you want to return are in compliance with our conditions of sale before submitting a return.
Purchased items cannot be swapped; thus, if you wish to exchange your purchase, you must return it in accordance with the terms and conditions set forth above and place a new order.
The items must be returned in the same condition as they were received. Please ensure that they are in good condition and that they have never been worn, used, or damaged in any way, and that they are returned in their original packaging with all tags attached. If a product came with a security tag, it will not be accepted for return if the original security tag has been removed, broken, or damaged, or if it has been collected.
Please contact us via the “Contact us” page if you have a problem with the products you got but do not want to return them. We will gladly assist you in determining the appropriate course of action.
The following is required to make a return:
1. You must take good care of the Product(s) you wish to return, they should be returned unopened, and they should be in their original condition.
2. Make sure all labels provided are attached with the product, which includes our return shipping address, to the outside of the package. This label was already included in the original package at delivery.
3. Once we receive the returned items, we will inspect them. If there are any signs of damage or use, the refund amount will be reduced.
If the return is found to be in compliance, the amount of the returned products will be credited to the original payment method.
We will send you a refund confirmation email after the return process has taken roughly 7 days.
By complimentary courier
If you would like to organise a complimentary return via our courier service simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!
Before completing the return, double-check that it complies with the conditions outlined above and in the Terms of Sale.
When we get your package, we will inspect it for damage before accepting your return and issuing a refund. This procedure usually takes 7 days.
The refund will be made in the same currency and to the same credit card or other payment method used for the original purchase.
As soon as we have authorised the reimbursement, we will send you a confirmation e-mail. Based on the terms of the payment method used, the credit will appear in your account within one or two billing cycles of the date of the return.
All orders come with a one year warranty
Any orders with defects after this period will not be subject to an instant exchange.