Last updated: 22 July 2026
This Refund Policy explains how African Luxury Group Limited (trading as Daniel Diyepriye) handles returns, exchanges and refunds. It sits alongside our Terms of Service and Privacy Policy and does not affect your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
1 · In-Stock Pieces (Tier A)
Applies to: The Tobi Backpack, The Abimbola Jigsaw Duffle, The Aremu Messenger, The Ibukun Tiny Tote, and every three-piece Bundle SKU.
- Return window: 14 calendar days from delivery.
- Condition: unused, unworn, with all original tags attached, in the original dust bag and packaging.
- Return shipping: paid by the customer, via a tracked service.
- Refund: full refund of the piece value to the original payment method within 5-10 business days of the return arriving at our atelier and passing quality inspection.
- Original outbound shipping is not refunded.
2 · Reserve Pieces · Runs of Ten (Tier C)
Applies to every piece marked Sold out · Reserve for £9.99.
- If your pool of ten does not reach ten reservations within 14 days of the first deposit, your £9.99 is automatically refunded in full to the payment method used at deposit. No action required.
- Once the pool of ten closes, we charge the remaining balance and produce your piece. From that point the standard 14-day return window (Section 1) applies to the completed order.
- The £9.99 deposit is fully credited against the piece price when the pool closes and the balance is charged.
3 · Personalised and Bespoke Pieces
Personalised items — including Custom Name Tags, Nkari Custom Tags, and any bespoke commission — are made to your specification and are not eligible for refund or exchange unless the item is faulty or materially different from the agreed specification.
4 · Faulty or Damaged Goods
If a piece arrives damaged, defective, or materially different from the description, please contact us within 30 days of delivery at danieldiyepriye@protonmail.com with photographs and your order number. We will arrange a full refund or a replacement at our cost, including return shipping. Under the Consumer Rights Act 2015 you are entitled to a full refund of faulty goods within 30 days.
5 · How to Start a Return
- Email danieldiyepriye@protonmail.com with your order number and the reason for return within 14 days of delivery.
- We reply within two business days with the return address (currently our Mayfair office) and a returns reference.
- Post your piece using a tracked service (Royal Mail Special Delivery or DPD 24hr recommended). Enclose a note with your returns reference.
- On receipt and quality inspection we issue the refund to the original payment method within 5-10 business days.
6 · Refund Timing
All refunds are issued to the original payment method. Card refunds typically appear within 5-10 business days depending on your bank. PayPal and Shop Pay refunds are usually visible within 3-5 business days.
7 · Exchanges
We do not process direct exchanges. Please return the original piece under Section 1 or Section 2 and place a new order for the replacement colour or size. This ensures the returning stock is inspected and re-listed before the exchange is dispatched.
8 · Contact
Questions about this policy or a specific return: danieldiyepriye@protonmail.com.
African Luxury Group Limited (trading as Daniel Diyepriye)
Company Number: 15591903 · Registered in England and Wales
Registered office: 3rd Floor, 45 Albemarle Street, Mayfair, London, England, W1S 4JL
Email: danieldiyepriye@protonmail.com